Monitoring - The fix has been implemented and is currently being monitored. Conversions that occurred during the outage are being replayed, and we expect to be fully caught up within the next 24 hours. The team is still actively working on a fix to sync Shopify Product Catalogs.
Jun 09, 2025 - 20:20 UTC
Identified - The issue has been identified and a fix is being implemented.
Jun 09, 2025 - 08:04 UTC
Investigating - We are currently investigating this issue.
Jun 09, 2025 - 07:56 UTC
Welcome to impact.com's home for real-time information on system performance and availability. If there is a disruption in service, incident notes will be updated here. Subscribing to updates is the best way to stay informed about any issues affecting the performance of the impact.com platform.
Reporting
?
Operational
Platform Web Portal
?
Operational
Platform Mobile App
?
Operational
Web / UTT Tracking
?
Operational
API Tracking
?
Operational
Batch FTP Tracking
?
Operational
Webhook / Postbacks
?
Operational
Platform API
?
Operational
Ad Serving
?
Operational
Product Catalog
?
Partial Outage
Data Exports and Jobs
?
Operational
System Emails
?
Operational
90 days ago
100.0
% uptime
Today
Regulated Compliance
?
Operational
Marketing Website
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Please be aware that impact.com is conducting routine maintenance to its reporting services on Saturday, 21st of June 2025, between 15:00 and 19:00 UTC. Though reports will continue to be available, the data reported will be delayed during the maintenance window. We expect reports to be caught up by 21:00 UTC. Note that tracking will remain unaffected. We appreciate your patience. Posted on
Jun 04, 2025 - 01:33 UTC
Resolved -
This incident has been resolved and reports are catching up.
Jun 4, 03:59 UTC
Monitoring -
A fix has been implemented and we are monitoring results while processing catches up.
Jun 4, 01:01 UTC
Update -
We identified the hardware issue and are working to replace the replica in our system so we can resume processing. There is no data loss.
Jun 3, 22:30 UTC
Identified -
We're currently experiencing reporting delays, but tracking is unaffected. We have identified the issue and we’re working to implement a fix as quickly as possible.
Jun 3, 18:22 UTC